1. Accounts and responsible use
Provide accurate account, contact, and delivery information and keep your OTPs and device secure. Do not impersonate another customer, create accounts to evade reward checks, submit false claims, interfere with the service, or use it unlawfully. We may investigate misuse and restrict accounts where justified.
2. Products, prices, and orders
Product availability, prices, and delivery charges are shown before purchase. Minor differences caused by photography, lighting, screen settings, or handmade finishing may occur; this does not excuse materially incorrect descriptions or the supply of a wrong or defective item. Promotions apply under their displayed conditions.
Orders require successful payment or an accepted payment arrangement and accurate delivery details. If a pricing or stock error prevents fulfilment, we will inform you and arrange a lawful resolution; we will not impose a higher price on a confirmed order without your agreement.
3. Welcome rewards and wallet use
Eligible genuinely new customers who verify their mobile number may qualify for the welcome reward displayed at registration. It unlocks only after the first successful paid order and eligibility checks, and cannot pay for that first order. Existing customers, duplicate accounts, and repeat claims are ineligible. A new mobile number or device alone does not establish new-customer status.
Referral bonuses, first-signup welcome bonuses, and wallet balances can be used only for eligible Mamon Creations orders. They cannot be withdrawn as cash, paid to a bank account or UPI ID, or transferred to another person.
Admin-issued order offers may have a minimum order value, a per-order usage limit, and an individual expiry shown in your wallet. Only the unused amount of each expired offer is automatically deducted, with the deduction recorded in wallet history. Other active credits are not removed by that offer expiry.
Agreed replacement credits for unavailable products have no expiry and can be used towards the order total; the promotional ₹50 cap does not apply to them. If used tracked credit is restored after a failed or cancelled order, its original conditions and unexpired validity are retained. If its original validity has already ended, the restored credit is valid for 30 days.
Requests to withdraw or cash out referral rewards, first-signup welcome rewards, or promotional wallet balances will not be approved. These credits are not a cash deposit or an amount payable on demand. Up to ₹50 of the total available promotional wallet balance may be redeemed per order, subject to the order value, validity displayed in the account, and applicable reward conditions. Agreed credit issued to resolve an order claim is distinct from a promotional bonus; support will disclose its conditions before you accept it.
4. Referral bonus eligibility
Invite an eligible new customer and earn ₹100 in shopping wallet credit after their first paid order is successfully delivered and eligibility checks pass.
Only a genuinely new customer who enters the code during initial registration can qualify as a referred customer. Existing customers, self-referrals, duplicate accounts, and repeat claims do not qualify. Mamon Creations checks relevant account, device, payment, order, and delivery records and determines eligibility under the Referral Bonus Policy. A referral code or pending status is not a promise of payment; support requests do not create automatic entitlement.
The ₹100 referral reward is credited to the referrer, not the new customer, and only once after the qualifying first paid order is delivered and checks pass. Read the full Referral Bonus Policy for programme conditions and review requests.
5. Shipping and delivery
Delivery estimates depend on location, stock, courier operations, and circumstances affecting fulfilment. Provide a complete address and reachable mobile number. Contact support for delivery issues. Record a clear continuous unboxing video before opening every parcel and retain the packaging until you have checked the contents.
6. Returns, replacements, credits, and refunds
Report an empty parcel, missing item, wrong product, damage, or defect within our standard 3-day reporting window, with order details, photos, and an unboxing video. The recording should show the original sealed parcel, label, opening, and all contents. Statutory rights and legally applicable timelines are not limited by this window.
Our standard empty-parcel, missing-item, and wrong-product approval process requires an unboxing video. A claim without it may be declined if it cannot be verified, but other evidence and remedies required by law remain available. Verified claims normally receive a replacement where available, subject to applicable consumer rights.
When a replacement is unavailable, account credit may be offered with your agreement after the amount and conditions are disclosed. We do not require account credit instead of a refund where law requires a refund. Approved refunds use the original payment method or another lawful agreed method. Read the Returns & Replacements policy for the complete process.
7. Cancellations and support
Contact support promptly to request cancellation. Whether dispatch can be stopped depends on the order stage. We will explain any applicable cancellation conditions and the resolution for an accepted cancellation. Orders we cannot fulfil are resolved in accordance with applicable law; a promotional reward is not a substitute for repayment owed on an order.
8. Privacy and content
Our Privacy Policy explains account information, referral visibility, fraud checks, and uploaded return evidence. Share only necessary information with support. Product reviews may be published where approved; return evidence is not public review content. Our brand, images, and other protected content may not be reused commercially without permission.
9. Legal rights and changes
We aim to keep our services accurate and available but technical interruptions can occur. Nothing in these terms excludes liability or consumer remedies that cannot lawfully be excluded. Promotional eligibility decisions are subject to the published rules and do not remove your right to raise a dispute.
We may revise these terms prospectively and display the updated date. Changes do not remove accrued statutory rights or validly earned credits. Where notice or consent is required by law, we will follow that requirement.
10. Contact and review requests
For orders, returns, reward reviews, privacy requests, or complaints, email contact@mamoncreations.in or use customer support in the app or website. Include your order number or referral code where relevant. Never share OTPs or payment passwords. Read these terms together with our Referral Bonus Policy, Returns & Replacements policy, Privacy Policy, and Shipping & Delivery policy.